December 3, 2022

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Genuine Education

Library 2.0 “Complaints or Protests About Content” Webinar Recording Now Available Without Fee

In June of this yr, we held a compensated webinar on “Dealing with Complaints or Protests About Material” hosted by Dr. Steve Albrecht with distinctive guest speaker Barry Trott, MSLS. Due to the fact of ongoing worries similar to this subject, we are earning the webinar recording brazenly accessible on Library 2.. On the recording site is a hyperlink to acquire an emailed certification of participation for viewing the webinar.

If you are not a member of Library 2., please be part of Library 2. (cost-free). At the time your membership has been authorized you will have entry to the recording without the need of charge–there is a website link on the entrance site of the neighborhood.

If you or your organization use Specialized niche Academy, you can look for for the recording in the Library 2. Academy below the title “Cost-free Edition – Managing Grievances or Protests About Articles.” It will be available there for absolutely free for three months. It will continue to be for cost-free on Library 2. indefinitely.


How do we properly and meticulously tackle one or far more indignant or outraged patrons who complain about goods (publications, films, journals, CDs, etcetera.) in our library?

This 60-moment teaching webinar is offered by Library 2. and ALA writer and library provider, safety, and security skilled, Dr. Steve Albrecht. Steve will be internet hosting Barry Trott, Adult Services Marketing consultant with the Library of Virginia, to check out equipment and instruction that can assistance when you have grievances about library collections.

Barry claims, “Book troubles are on the rise in all sorts of libraries. Getting prepared to tackle inquiries about library materials will involve more than the library director and other directors. Frequently, complaints need to be initial dealt with by frontline staff members. To preserve these protests from escalating into a important media crisis, it is significant that community products and services personnel know how to take care of person problems. This issue calls for additional than just passing the offended patrons up the chain of command. It is essential to have a very well-considered-out course of action for workers to rely on. This webinar will help all library workers sense far more empowered during these encounters.”

This overview session is a further in our Library 2. series for all library staff and library leaders to react with tact and skill when it will come to complaints about what a person or extra patrons thinks is inappropriate information in the library. This webinar will also discuss how to handle the security troubles and media administration similar to an organized protest about likely controversial products, both of those in or in the vicinity of your library.


“The Essential Library Guidebook to Service, Protection, and Protection: 25 Tips for What Functions and What Won’t”
Section of the Library 2. Collection with Dr. Steve Albrecht


This is a refresher, or a starter guide, to the most powerful instruments for services, basic safety, and security though undertaking library work

Let’s converse about what functions – and what does not – when it arrives to working with difficult patrons. Let’s look at assistance predicaments, together with some situations where by you need to have your greatest patience, listening techniques, and empathy. Let us aim on protection – coming to do the job, leaving get the job done at day’s close, doing the job all all-around the within of your constructing, and generating that significant changeover from the library flooring back again to the “Employees Only” spot, so you can get a break from people today and recharge your batteries. 

And let us deal with some of the most timely safety predicaments, pulled from the headlines from close to the state: e-book banners and protesters disrupting the library and its plans threats from patrons patrons who assault just about every other and may perhaps threaten you and how do we de-escalate, communicate, and negotiate with patrons who have entitlement, mental wellbeing, or sobriety concerns.

This is a 60-moment training webinar presented by Library 2. and hosted by ALA creator and library company, protection, and stability expert, Dr. Steve Albrecht. This overview session is a different in our “Essential Library Series” for all library leaders and staff members. A handout copy of the presentation slides will be obtainable to all who participate.

Finding out AGENDA: 

  • Support Tools
  • Basic safety Instruments
  • Protection Instruments
  • Conversation and de-escalation ideas.
  • Negotiating a protected departure from the library for our most problematic patrons.

Day: Thursday, November 17, 2022, at 2:00 pm US – Japanese Time


  • $99/person – includes any-time accessibility to the recording and the presentation slides and receiving a participation certification. To set up team discounts (see beneath), to post a buy get, or for any registration complications or queries, email [email protected]
  • Free of charge for those on unique or group all-access passes (see underneath).

TO Sign up: 

Click Below to fork out. You can pay by credit score card, and will acquire an e mail within just a working day with info on how to show up at the webinar dwell and then your lasting obtain to the webinar recording. If you have any issues registering for a webinar, if you need to have to be invoiced or shell out by verify, or if you have any issues, make sure you email [email protected] Notice: make sure you verify your spam folder if you don’t receive your affirmation e mail right absent.

Specific Group RATES (email [email protected] to set up):

  • Various individual log-ins and access from the same business paid alongside one another: $75 each and every for 3+ registrations, $65 each individual for 5+ registrations. Unlimited and non-expiring accessibility for individuals log-ins.
  • The ability to demonstrate the webinar (live or recorded) to a group positioned in the exact same physical location or in the exact virtual conference from one log-in: $299.
  • Big-scale institutional entry for viewing with unique login functionality: $499 (hosted both at Library 2. or in Market Academy). Unlimited and non-expiring entry for individuals log-ins.


  • All-obtain yearly passes consist of unlimited access to the recordings of all of Dr. Albrecht’s prior Library 2. webinars, plus dwell and recorded entry to his new webinars for 1 12 months. These are hosted both at Library 2. or Area of interest Academy (if most well-liked).
  • For a $499 unique all-entry once-a-year go to all of Dr. Albrecht’s stay webinars and recordings for one yr, remember to click below
  • Inquiries for all-access organizational contracts should really be directed to [email protected]

Because 2000, Dr. Steve Albrecht has properly trained thousands of library staff in 28+ states, are living and on the web, in service, safety, safety, and supervision. His courses are fast, entertaining, and present applications that can be put to use promptly in the library workspace with all types of patrons. In 2015, the ALA revealed his reserve, Library Safety: Superior Interaction, Safer Amenities. He is at present writing the sequel, The Secure Library: Holding Consumers, Personnel, and Collections Protected, for Rowman & Littlefield.

Steve holds a doctoral degree in Business enterprise Administration (D.B.A.), an M.A. in Protection Management, a B.A. in English, and a B.S. in Psychology. He is board-accredited in HR, stability management, staff coaching, and risk evaluation.

He has published 24 guides on company, safety, and leadership subject areas. He life with 6 canine, two cats, and a few chickens. (Not all in the exact same space, of course.)